Terms & Conditions

1. General 

1.1. We / Our / Us means E-Kitchens, You / Your means the customer

1.2. E-Kitchens is our trading name for our company operating on www.e-kitchens.co.uk. We are part of the Richmond Furniture Limited, and our registered office is Regent House, Hadfield Industrial Estate, Waterside, Hadfield, Glossop, SK13 1BS. Our VAT number is 311045855.

1.3. By placing an order through our website you are entering into a contract with us, and as such you are accepting that:

1.3.1. You are legally capable of entering into a contract;

1.3.2. You are over the age of 18 years old; and

1.3.3. You have read and understood our terms and conditions.

1.4. Your order is made and accepted subject to these terms & conditions, and shall be governed by English Law

1.5. Full contact information is required in order for us to notify you when your goods are available for delivery

1.6. These terms & conditions are in addition to and do not affect your statutory right

2. Samples and Quotes

2.1. Samples supplied either through the website, or viewed in our showroom are provided soley to give you an indication and idea of the products they describe. They are not to provide an exact representation of the size, colour, quality, of the final product;

2.2. Samples are provided with a small charge which is clearly indicated on the site. A refund is available provided goods are returned to us in a saleable condition.

3. Availability & Delivery

3.1. Product ranges are updated regularly and therefore we cannot guarantee continuity of supply. We therefore recommend that you purchase all of your requirements at once. We cannot accept responsibility for any subsequent changes in design, style or specification to your chosen product range

3.2. As some products are subject to availability from our suppliers, we can only give general guidance as to availability. We therefore cannot accept any liability for any delay or failure to deliver goods on a specified day that is beyond our reasonable control

3.3. Delivery dates cannot be guaranteed and we will advise you if we become aware of an unexpected delay. A new delivery date will subsequently be arranged.

3.4. If you do not take delivery of an order on the specified delivery date, we will notify you of the failure to deliver, and the reason for that failure be it a failure on your part to provide clear instructions, access, or inaccurate information, or by ourselves. Except where this failure is caused by our failure to comply with these terms and conditions or by an event beyond your control:

3.5. We will store the products until a delivery can take place and may charge you a reasonable sum of £10 a day to cover the cost of storage;

3.6. We shall have no liability to you or third party costs you may incur for late delivery

3.7. For all deliveries, you must ensure that:

3.7.1. Road access to the delivery premises is suitable, practical and adequate for the vehicle and unloading can be conveniently carried out without obstruction

3.8. Where delivery has taken place as agreed but we were unable to leave the products we will have the right to charge an additional delivery fee for a delivery at a later date.

3.9. If delivery of the products has not been made within two weeks of you receiving notification of their availability, we may resell or dispose of part or all of the Products and, after deducting reasonable storage and selling costs, charge you for any excess over the price of the products or charge you for any shortfall below their original price.

3.10. In the event that we cannot deliver the whole of the order at one time due to stock shortage or operational reasons, we will deliver in instalments. You will not be charged for additional delivery costs.

3.11. At the time of delivery, you or your agent (who must be over 18) must:

3.11.1. Produce your copy of the order to the delivery driver

3.11.2. Be responsible for checking the quantity of goods delivered

3.11.3. Confirm receipt by signing the delivery documentation provided by the delivery driver

3.12. Upon delivery of the products you must report to us within 3 working days any defect, fault, or error before the product is installed. We shall have no liability for any claim in respect of an alleged defect, fault or error which would be apparent on inspection before use or fitting.

4. Data Protection 

4.1. We will use your information to administer your order, including passing your details to third party delivery services

4.2. We process all personal data in accordance with the Data Protection Act 1998

4.3. We do not store credit card details.

5. Returns & Refunds

5.1. Please ensure that appropriate insurance cover is used when returning items to us. We cannot be held responsible for damage of goods in transit.

5.2. If you are returning a product to us as part of the seven-day cooling off period, we will process the refund to you as soon as practically possible. You are responsible for returning to the products to us in a good and saleable condition. Products returned after the 10 day period will be subject to a restocking charge of up to 25%.

5.3. Items returned to us as you consider it to be defective, must be substantiated with photographic evidence, and we notify you whether we are able to offer:

5.3.1. A full or partial refund via e-mail within a reasonable period of time;

5.3.2. Replace the product with a like for like item;

5.3.3. Repair the product.

5.4. All refunds are usually undertaken by the same method originally used to pay for the goods.

6. Warranty

6.1. We warrant product purchased through our site will conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are supplied.

6.2. Our warranty does not apply to defects arising from:

6.2.1. Wear and tear;

6.2.2. Accident or negligence by you or any third party;

6.2.3. If the products are used in a way that we do not recommend; or

6.2.4. Failure to follow instructions.

7. Our Liability

7.1. If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the products.

7.2. We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories even if such losses result from our deliberate breach:

7.2.1. Loss of income or revenue;

7.2.2. Loss of business;

7.2.3. Loss of profits;

7.2.4. Loss of anticipated savings; or

7.2.5. Waste of management or office time.

7.3. Our products are for private, domestic use only. You agree not to use the products for any commercial, business or re-sale purpose, and we have no liability to you where products are used other than for domestic and private use.

7.4. You are responsible for installing the Products in your property and we will not be responsible for any damage caused to the Products or your property arising during the course of installation.

7.5. You are responsible for the installation of any appliances and that the carcase is suitable for that particular appliance and the required ventilation. We accept no liability for appliance failure as a result of inadequate ventilation or poor installation.

8. Cancellation

8.1. We reserve the right to cancel the contract between if:

8.1.1. We deem there to be insufficient stock to complete your order, or products have been discontinued and no longer available;

8.1.2. We do not deliver to your area; or

8.1.3. One or more of the products ordered have been incorrectly priced due a typographical error or an error in the pricing received from our suppliers.

8.2. If we cancel the contract you will be notified by email and we will recredit you any sum deducted by us to your chosen payment method. We will not be liable to pay any additional compensation or third party costs incurred.

8.3. If insufficient stock is available to deliver your products, we reserve the right to provide substitute products to you of the equivalent quality and price at our discretion instead of exercising our right to cancel the contract.