Terms & Conditions
This page (along with the documents mentioned herein) outlines the terms and conditions under which we supply any Products listed on our website, www.e-kitchens.co.uk (referred to as "our website"). Please read these terms carefully and ensure you understand them before ordering any Products. By placing an order, you agree to be bound by these terms and conditions. We recommend printing a copy for your records.
1. Information About Us
1.1. We operate our website. We are Richmond Furniture Limited, a company registered in England and Wales under company number 11723196, with our registered office located at Regent House, Hadfield Industrial Estate, Hadfield, Glossop, SK13 1BS. Our VAT number is 311 0458 55.
1.2. Our trading name is E-Kitchens.
1.3. We provide a telephone support service for enquiries and after-sales assistance for customers wishing to purchase or who have purchased Products listed on our site. You can reach us at 01457 767 001.
2. Your Status
By placing an order through our website, you confirm that:
4.1. You are legally capable of entering into binding contracts.
5.3. You have read and understood the guidance on how to place orders on our site; and
6.4. You reside in the United Kingdom.
3. Samples, Quotations & Telephone Assistance
3.1. We may provide samples, descriptions, drawings of Products, or advertising materials on our site or upon request. These are intended solely to give you a general idea of the Products and do not guarantee the quality, size, colour, or description of the Products available on our site.
3.2. Samples purchased may be refunded upon return of the samples, provided they are in good, resalable condition.
3.4. We operate a telephone helpline to assist customers with enquiries and provide advice regarding our products. No member of staff can impose contractual obligations on us unless such representations are agreed to in writing by a director of our company. Except in cases of fraud or fraudulent misrepresentation, we are not liable for any unapproved representations, even if they are proven untrue or misleading.
4. Formation of the Contract Between You and Us
4.1. After you place an order, you will receive an email confirmation of order. Please note that this acknowledgment does not indicate acceptance of your order. Your order represents an offer to purchase the Product(s) in accordance with these terms and conditions. All orders are subject to our acceptance, which we will confirm by sending you a delivery note upon delivery of your Product(s). This document will include an order number; please reference this number in all future correspondence. A binding contract between us (the "Contract") is only formed when you receive the Delivery Note.
4.2. The Contract will only pertain to those Products that we have confirmed for delivery in the Delivery Note. We are not obligated to supply any additional Products included in your order until their dispatch has been confirmed in a separate Dispatch Confirmation.
5. Our Status
5.1. Please be aware that some Products are supplied by third-party sellers and we act as agents for these third-party sellers. The legal contract created is between you and the respective third-party seller and is governed by their terms and conditions, which they will provide to you. You should review their terms carefully before proceeding with your transaction.
5.2. We are not liable for any losses resulting from the failure of third-party Products to perform or if such Products are defective. However, we will transfer to you any rights we have against the third-party sellers and will assist you, to the extent possible and without incurring costs, in resolving any issues with the third-party supplier.
5.3. Our site may contain links to other companies' websites, whether affiliated with us or not. We cannot guarantee that Products purchased from third-party sellers through our site, or from linked websites, will be of satisfactory quality, and we hereby DISCLAIM any such warranties. This disclaimer does not affect your statutory rights against the third-party seller. We will inform you when a third party is involved in a transaction and may share your personal information related to that transaction with the third-party seller.
6. Consumer Rights
6.1. If you are acting as a consumer, you have the right to cancel a Contract at any time within seven working days, starting the day after you receive the Products, unless the Products are made to your specifications or have been clearly personalized. If the Products are not custom-made or personalized, you will receive a full refund of the purchase price in accordance with our refund policy (outlined below), provided the Products are returned unused, in their original packaging, and in the same condition in which they were delivered.
6.2. To cancel a Contract, you must notify us in writing. You must also return any samples and Products to us promptly at your own expense. You have a legal obligation to take reasonable care of the Products while they are in your possession.
6.3. If the Products have been made to your specifications or personalized, you do not have the right to cancel the Contract unless the conditions outlined below apply.
6.4. Information about your legal rights and how to exercise them is available from your local Citizens' Advice Bureau or trading standards office. This provision does not affect your other statutory rights as a consumer.
7. Availability & Delivery
7.1. We will make every reasonable effort to fulfil your order by the delivery dates indicated in the Order Acknowledgment. If no delivery date is specified, we will aim to deliver within a reasonable timeframe from the date of the Order Acknowledgment, unless exceptional circumstances arise that are beyond our control.
7.2. In certain cases where Products are supplied by third-party sellers, those sellers are responsible for the delivery. We cannot be held liable for any delays or failures in delivery under these circumstances.
7.3. Delivery dates are not guaranteed. If we become aware of any unexpected delays, we will inform you and arrange a new delivery date.
7.4. If you do not take delivery of your order on the specified date of delivery, or if we cannot complete the delivery due to a failure at the Customer end to provide necessary instructions, documents, licenses, or authorizations, then, except where this failure is due to our non-compliance with these terms or an event beyond your control:
• 7.4.1. We will store the Products until delivery occurs and may charge you a reasonable fee, currently set at £25 per day, to cover expenses and insurance.
• 7.4.2. We will not be liable for any late delivery.
• 7.4.3. If delivery occurs as agreed but we cannot leave the Products, we reserve the right to charge you additional delivery fees for any subsequent delivery.
7.5. If we cannot deliver your entire order at once due to operational issues or stock shortages, we will deliver the order in instalments without additional delivery charges. If you request delivery in instalments, we may charge you extra for this. Each instalment will constitute a separate contract, and delays or faults in one instalment will not entitle you to cancel any other instalment.
7.6. Upon delivery, you are responsible for inspecting the Products and must report any alleged defects, faults, or errors within 7 days before using or fitting them. We will not be liable for claims regarding defects that could have been identified upon inspection prior to use or fitting.
7.7. If you need to order additional product for your kitchen following your initial order, please be aware we will attempt to minimise lead times, however a standard lead time will apply, please see our website for details.
7.8. For the safety of our delivery drivers, we require them to wear safety footwear. Please make the necessary arrangements to protect your flooring prior to your kitchen’s arrival.
7.9. Furniture deliveries are large deliveries. Please ensure you’ve enough space, and suitable access to get the furniture into the property or storage area.
8. Risk & Title
8.1. Responsibility for the Products transfers to you upon delivery.
8.2. Ownership of the Products passes to you only once we have received full payment in cleared funds for all amounts due, including delivery charges.
9. Price & Payment
9.1. The prices of the Products and delivery charges will be as listed on our site and are subject to change over time. We reserve the right to decline an order where there is an obvious error or omission.
9.2. Prices and delivery charges are subject to change at any time, but any changes will not affect orders for which we have already sent you an Order Acknowledgment.
9.3. Our website contains many Products, and despite best efforts, some items may be incorrectly priced. We will verify prices during dispatch, so if a Product’s correct price is lower than stated, we will charge the lower amount. If it’s higher, we may contact you for instructions or reject your order.
9.4. Payment for all Products must be made via credit or debit card. We accept all major cards except American Express.
10. Our Refunds Policy
10.1. When returning items, it is advisable to cover them with appropriate insurance to protect their total value. We cannot be held responsible for any damage incurred during transit if additional insurance is not applied.
10.2. If you return a Product because you cancelled the Contract within the seven-day cooling-off period (as per clause 6.1), we will process your refund as soon as possible, within 14 days of receiving the returned Products. You will receive a full refund of the Product price and any applicable delivery charges. However, you will be responsible for the return shipping costs. Products returned after the 10-day period will incur a restocking fee of up to 25%.
10.3. If you return Products for any other reason, such as considering them defective, we will examine the returned item or evidence and will inform you:
• 10.3.1. Whether we will provide a full or partial refund via email within a reasonable time frame.
• 10.3.2. If we will replace the Products.
• 10.3.3. If we will repair the Products.
10.4. We will typically process refunds as quickly as possible, and in any case, within 30 days from the day we confirmed via email that you were entitled to a refund. We will refund the full price of any defective Products, applicable delivery charges, and any reasonable costs incurred in returning the items.
10.5. We will usually refund your payment using the same method you originally used for the purchase.
10.6. These terms and conditions apply to any repaired or replacement Products supplied to you.
10.7. Please note the following items are non-returnable:
• 10.7.1. Kitchen units, as they are made bespoke to your order.
• 10.7.2. Bespoke painted doors.
• 10.7.3. Bespoke painted cornices, plinths, pelmets, and decorative items.
• 10.7.4. Colour-matched doors, cornices, plinths, pelmets, and decorative items.
• 10.7.5. Any items made to special requests.
• 10.7.6. Any other painted items may be rejected at our discretion.
11. Warranty
11.1. We warrant that any Product purchased from us through our site will conform in all material respects to its description, be of satisfactory quality, and be reasonably suitable for the common purposes for which such Products are supplied at the time of delivery.
11.2. This warranty does not cover defects arising from:
• 11.2.1. Normal wear and tear.
• 11.2.2. Intentional damage, accidents, or negligence by you or a third party.
• 11.2.3. Misuse of the Products that does not align with our recommendations.
• 11.2.4. Failure to follow our or the manufacturers provided instructions.
• 11.2.5. Any alterations or repairs made without our prior written consent.
• 11.2.6. Incorrect instructions or plans submitted by you that affect the provision of the Products.
11.3. Our site is provided on an "as is" basis. We make no representations or warranties regarding our site, including but not limited to its accuracy, completeness, or the suitability of the information provided.
12. Our Liability
12.1. Subject to clause 12.4, if we fail to comply with these terms, our liability is limited to the purchase price of the Products.
12.2. Subject to clause 12.4, we will not be liable for losses resulting from our failure to comply with these terms that fall into the following categories, even if such losses arise from our deliberate breach:
• 12.2.1. Loss of income or revenue.
• 12.2.2. Loss of business.
• 12.2.3. Loss of profits.
• 12.2.4. Loss of anticipated savings.
• 12.2.5. Loss of data.
• 12.2.6. Waste of management or office time.
However, this clause does not prevent claims for loss or damage to your physical property that are foreseeable, or any other claims for direct loss not excluded by categories 12.2.1 to 12.2.6.
12.3. We supply Products for domestic and private use only. You agree not to use the Products for commercial, business, or resale purposes. We will not be liable for any issues arising from such unauthorized use.
12.4. Nothing in this agreement excludes or limits our liability for:
• 12.4.1. Death or personal injury caused by our negligence.
• 12.4.2. Fraud or fraudulent misrepresentation.
• 12.4.3. Breach of obligations implied by the Sale of Goods Act 1979 or Supply of Goods and Services Act 1982.
• 12.4.4. Defective Products under the Consumer Protection Act 1987.
• 12.4.5. Any other matter for which it would be illegal to exclude our liability.
12.5. If you purchase a Product from a third-party seller through our site, the seller's liability will be outlined in their terms and conditions.
12.6. You are responsible for installing the Products in your property, and we will not be liable for any damage caused to the Products or your property during installation.
12.7. For kitchen unit carcasses ordered to your specific measurements, we accept no liability if you have not allowed adequate ventilation space or have ordered incorrect sizes.
13. Import Duty
13.1. If you order Products for delivery outside the UK, they may be subject to import duties and taxes upon arrival. You will be responsible for these charges. We have no control over these fees and cannot predict their amount, so please contact your local customs office for more information before placing your order.
13.2. You must also comply with all applicable laws and regulations of the destination country. We will not be liable for any violations of such laws by you.
14. Written Communications
Applicable laws require some information or communications we send to you to be in writing. By using our site, you agree that communication with us will primarily be electronic. We will contact you via email or provide information by posting notices on our website. For contractual purposes, you agree to this electronic communication method and acknowledge that all contracts, notices, information, and other communications provided to you electronically meet any legal requirement for written communication. This does not affect your statutory rights.
15. Bespoke and Custom-Made Kitchen Units, Bespoke Painted Kitchens & Oak Timber Kitchens
15.1. Our site allows you to provide specific measurements and specifications for your order, including any special requirements. It is crucial to ensure that all information is completed accurately, as we cannot be held liable for defects or incorrect Products resulting from your failure to provide the correct information.
15.2. Consumers cannot cancel, return, or obtain refunds for items made to their specifications or sizes, unless the items were manufactured incorrectly. Please ensure you are satisfied with your kitchen order before confirming and paying online.
All kitchen units are made to order based on your specifications. (
15.3. When ordering a painted kitchen, please note the following:
• 15.3.1. Orders for painted products cannot be cancelled or returned once they enter production or have been delivered.
• 15.3.2. Due to the bespoke nature of painted products, batch-to-batch variations may occur, and we cannot guarantee an exact colour match across orders.
• 15.3.3. We will hold your paint batch for one month after production begins. We recommend double-checking your order to avoid partial orders or additional items. After one month, any unneeded paint will be disposed of; if you need more paint later, there will be an additional charge, and we cannot guarantee colour consistency.
• 15.3.4. Bespoke painted products may show cracking along joints which is normal; touch-up paints can be ordered.
• 15.3.5. The paint colours shown on sample doors are indicative and may not perfectly match the actual painted range due to batch variances.
15.4. When ordering an oak timber kitchen, please be aware of the following:
• 15.4.1. Oak is a natural product with unique features like knots and variations in grain and colour. We carefully select our timber to balance character and consistency.
15.5. As a natural material, timber can be affected by temperature, light, and humidity. The timber used for our shaker kitchen doors is kiln-dried to minimize movement. Environmental changes may cause minor "whisper lines" in paint along flush joints; this is typical for timber products and will not affect functionality.
15.6. We utilize spray lines to achieve a high-quality finish on all painted doors. Our quality control process involves inspecting doors at arm's length, which is standard practice. This method may reveal tiny particles in the lacquered surface, but these do not impact the overall appearance or durability of the doors.
16. Cancellation by Us
16.1. We reserve the right to cancel the Contract if:
• 16.1.1. We or our suppliers lack sufficient stock to fulfil your order or if the Products have been discontinued.
• 16.1.2. We do not deliver to your area.
• 16.1.3. A Product was incorrectly priced due to a typographical error or misinformation from our supplier.
16.2. If we cancel your Contract, we will notify you by email and refund any amounts deducted from your credit card as soon as possible, and within 30 days of your order. We will not be liable for any additional compensation for disappointment caused.
16.3. If we or our suppliers have insufficient stock or if Products have been discontinued, we may provide substitute Products of equivalent quality and price at our discretion. If you, as a consumer, choose to cancel as outlined in clause 6, we will cover the cost of returning substitute Products.
17. Notices
All notices from you to us should be sent to Richmond Furniture Limited at our address or via email at [email protected]. We may notify you at the email or postal address provided when you place an order, or by any method specified in clause 14. Notices are deemed received immediately when posted on our website, 24 hours after an email is sent, or three days after a letter is posted. For proving notice service, it is sufficient to demonstrate that a letter was properly addressed, stamped, and posted, or that an email was sent to the correct email address.
18. Transfer of Rights & Obligations
18.1. The contract between you and us is binding on both parties and their respective successors and assignees.
18.2. You may not transfer, assign, charge, or dispose of a Contract, or any rights or obligations under it, without our prior written consent.
18.3. We may transfer, assign, charge, subcontract, or otherwise dispose of a Contract, or any rights or obligations under it, at any time during the Contract term.
19. Events Outside Our Control
19.1. We are not liable for any failure to perform, or delay in performance of, our obligations under a Contract due to events outside our reasonable control (Force Majeure Event).
19.2. A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our control, such as:
• 19.2.1. Strikes, lockouts, or other industrial actions.
• 19.2.2. Civil unrest, riots, invasions, terrorist threats, or war.
• 19.2.3. Natural disasters such as fires, storms, floods, or earthquakes.
• 19.2.4. Inability to use transportation methods.
• 19.2.5. Inability to use telecommunications networks.
• 19.2.6. Government actions, decrees, regulations, or restrictions.
• 19.2.7. Pandemics or epidemics.
19.3. Our obligations under any Contract are suspended during the Force Majeure Event, and we will have an extension of time for performance. We will make reasonable efforts to resolve the Force Majeure Event or find a way to fulfil our obligations despite it.
20. Waiver
20.1. If we fail to insist on strict performance of your obligations or fail to exercise any rights or remedies under the Contract, this does not waive those rights or remedies, nor relieve you from compliance.
20.2. A waiver of any default does not constitute a waiver of subsequent defaults.
20.3. No waiver of these terms will be effective unless expressly stated as a waiver and communicated to you in writing, as specified in clause 14.
21. Severability
If any court or authority determines that any provision of these terms and conditions or a Contract is invalid, unlawful, or unenforceable to any extent, that provision will be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
22. Entire Agreement
22.1. These terms and conditions, along with any documents explicitly referenced, constitute the entire agreement between us, superseding all prior discussions, correspondence, negotiations, and agreements related to the subject matter of any Contract.
22.2. We acknowledge that neither party relies on any representation or warranty not included in these terms and conditions or referenced documents when entering into a Contract. Any changes to Product specifications or variations to the Contract or these terms will only be binding if documented in writing and signed by a company director.
22.3. Our liability concerning representations and warranties in this agreement (whether made innocently or negligently) is limited to breach of contract.
22.4. This clause does not limit or exclude liability for fraud.
23. Right to Vary Terms & Conditions
23.1. We reserve the right to revise these terms and conditions as necessary to reflect market changes, technological advancements, payment method updates, legal and regulatory requirements, and our system capabilities.
23.2. You will be subject to the terms and conditions in effect when you place an order, unless a change is mandated by law or governmental authority (which will apply to previous orders), or if we inform you of changes before sending the Dispatch Confirmation (in which case we assume you accept the updated terms).
24. Law & Jurisdiction
Contracts for purchasing Products through our site, and any disputes arising from them, will be governed by English law. Any disputes will fall under the non-exclusive jurisdiction of the courts of England and Wales.
25. Third-Party Rights
No person who is not a party to these terms and conditions or a Contract will have any rights under the Contracts (Rights of Third Parties) Act 1999.
26. Email & SMS Communications
By providing your contact details to e-kitchens, you consent to receiving communications via email and SMS regarding your order delivery or promotional offers, unless you indicate otherwise. You can unsubscribe from marketing emails through links provided in those emails.
27. Minimum Order Value
The minimum order value for complete kitchen orders is £750, due to the bespoke nature of our manufacturing process. However, smaller orders for additional items or door/unit samples can still be placed through our website.
28. Time to Check Your Delivery
We package our products carefully, but if any items arrive damaged, you have 7 days to inspect your order for damages. Please ensure you check your kitchen delivery within this timeframe, as we cannot replace damaged items after this period.
1. Information About Us
1.1. We operate our website. We are Richmond Furniture Limited, a company registered in England and Wales under company number 11723196, with our registered office located at Regent House, Hadfield Industrial Estate, Hadfield, Glossop, SK13 1BS. Our VAT number is 311 0458 55.
1.2. Our trading name is E-Kitchens.
1.3. We provide a telephone support service for enquiries and after-sales assistance for customers wishing to purchase or who have purchased Products listed on our site. You can reach us at 01457 767 001.
2. Your Status
By placing an order through our website, you confirm that:
4.1. You are legally capable of entering into binding contracts.
5.3. You have read and understood the guidance on how to place orders on our site; and
6.4. You reside in the United Kingdom.
3. Samples, Quotations & Telephone Assistance
3.1. We may provide samples, descriptions, drawings of Products, or advertising materials on our site or upon request. These are intended solely to give you a general idea of the Products and do not guarantee the quality, size, colour, or description of the Products available on our site.
3.2. Samples purchased may be refunded upon return of the samples, provided they are in good, resalable condition.
3.4. We operate a telephone helpline to assist customers with enquiries and provide advice regarding our products. No member of staff can impose contractual obligations on us unless such representations are agreed to in writing by a director of our company. Except in cases of fraud or fraudulent misrepresentation, we are not liable for any unapproved representations, even if they are proven untrue or misleading.
4. Formation of the Contract Between You and Us
4.1. After you place an order, you will receive an email confirmation of order. Please note that this acknowledgment does not indicate acceptance of your order. Your order represents an offer to purchase the Product(s) in accordance with these terms and conditions. All orders are subject to our acceptance, which we will confirm by sending you a delivery note upon delivery of your Product(s). This document will include an order number; please reference this number in all future correspondence. A binding contract between us (the "Contract") is only formed when you receive the Delivery Note.
4.2. The Contract will only pertain to those Products that we have confirmed for delivery in the Delivery Note. We are not obligated to supply any additional Products included in your order until their dispatch has been confirmed in a separate Dispatch Confirmation.
5. Our Status
5.1. Please be aware that some Products are supplied by third-party sellers and we act as agents for these third-party sellers. The legal contract created is between you and the respective third-party seller and is governed by their terms and conditions, which they will provide to you. You should review their terms carefully before proceeding with your transaction.
5.2. We are not liable for any losses resulting from the failure of third-party Products to perform or if such Products are defective. However, we will transfer to you any rights we have against the third-party sellers and will assist you, to the extent possible and without incurring costs, in resolving any issues with the third-party supplier.
5.3. Our site may contain links to other companies' websites, whether affiliated with us or not. We cannot guarantee that Products purchased from third-party sellers through our site, or from linked websites, will be of satisfactory quality, and we hereby DISCLAIM any such warranties. This disclaimer does not affect your statutory rights against the third-party seller. We will inform you when a third party is involved in a transaction and may share your personal information related to that transaction with the third-party seller.
6. Consumer Rights
6.1. If you are acting as a consumer, you have the right to cancel a Contract at any time within seven working days, starting the day after you receive the Products, unless the Products are made to your specifications or have been clearly personalized. If the Products are not custom-made or personalized, you will receive a full refund of the purchase price in accordance with our refund policy (outlined below), provided the Products are returned unused, in their original packaging, and in the same condition in which they were delivered.
6.2. To cancel a Contract, you must notify us in writing. You must also return any samples and Products to us promptly at your own expense. You have a legal obligation to take reasonable care of the Products while they are in your possession.
6.3. If the Products have been made to your specifications or personalized, you do not have the right to cancel the Contract unless the conditions outlined below apply.
6.4. Information about your legal rights and how to exercise them is available from your local Citizens' Advice Bureau or trading standards office. This provision does not affect your other statutory rights as a consumer.
7. Availability & Delivery
7.1. We will make every reasonable effort to fulfil your order by the delivery dates indicated in the Order Acknowledgment. If no delivery date is specified, we will aim to deliver within a reasonable timeframe from the date of the Order Acknowledgment, unless exceptional circumstances arise that are beyond our control.
7.2. In certain cases where Products are supplied by third-party sellers, those sellers are responsible for the delivery. We cannot be held liable for any delays or failures in delivery under these circumstances.
7.3. Delivery dates are not guaranteed. If we become aware of any unexpected delays, we will inform you and arrange a new delivery date.
7.4. If you do not take delivery of your order on the specified date of delivery, or if we cannot complete the delivery due to a failure at the Customer end to provide necessary instructions, documents, licenses, or authorizations, then, except where this failure is due to our non-compliance with these terms or an event beyond your control:
• 7.4.1. We will store the Products until delivery occurs and may charge you a reasonable fee, currently set at £25 per day, to cover expenses and insurance.
• 7.4.2. We will not be liable for any late delivery.
• 7.4.3. If delivery occurs as agreed but we cannot leave the Products, we reserve the right to charge you additional delivery fees for any subsequent delivery.
7.5. If we cannot deliver your entire order at once due to operational issues or stock shortages, we will deliver the order in instalments without additional delivery charges. If you request delivery in instalments, we may charge you extra for this. Each instalment will constitute a separate contract, and delays or faults in one instalment will not entitle you to cancel any other instalment.
7.6. Upon delivery, you are responsible for inspecting the Products and must report any alleged defects, faults, or errors within 7 days before using or fitting them. We will not be liable for claims regarding defects that could have been identified upon inspection prior to use or fitting.
7.7. If you need to order additional product for your kitchen following your initial order, please be aware we will attempt to minimise lead times, however a standard lead time will apply, please see our website for details.
7.8. For the safety of our delivery drivers, we require them to wear safety footwear. Please make the necessary arrangements to protect your flooring prior to your kitchen’s arrival.
7.9. Furniture deliveries are large deliveries. Please ensure you’ve enough space, and suitable access to get the furniture into the property or storage area.
8. Risk & Title
8.1. Responsibility for the Products transfers to you upon delivery.
8.2. Ownership of the Products passes to you only once we have received full payment in cleared funds for all amounts due, including delivery charges.
9. Price & Payment
9.1. The prices of the Products and delivery charges will be as listed on our site and are subject to change over time. We reserve the right to decline an order where there is an obvious error or omission.
9.2. Prices and delivery charges are subject to change at any time, but any changes will not affect orders for which we have already sent you an Order Acknowledgment.
9.3. Our website contains many Products, and despite best efforts, some items may be incorrectly priced. We will verify prices during dispatch, so if a Product’s correct price is lower than stated, we will charge the lower amount. If it’s higher, we may contact you for instructions or reject your order.
9.4. Payment for all Products must be made via credit or debit card. We accept all major cards except American Express.
10. Our Refunds Policy
10.1. When returning items, it is advisable to cover them with appropriate insurance to protect their total value. We cannot be held responsible for any damage incurred during transit if additional insurance is not applied.
10.2. If you return a Product because you cancelled the Contract within the seven-day cooling-off period (as per clause 6.1), we will process your refund as soon as possible, within 14 days of receiving the returned Products. You will receive a full refund of the Product price and any applicable delivery charges. However, you will be responsible for the return shipping costs. Products returned after the 10-day period will incur a restocking fee of up to 25%.
10.3. If you return Products for any other reason, such as considering them defective, we will examine the returned item or evidence and will inform you:
• 10.3.1. Whether we will provide a full or partial refund via email within a reasonable time frame.
• 10.3.2. If we will replace the Products.
• 10.3.3. If we will repair the Products.
10.4. We will typically process refunds as quickly as possible, and in any case, within 30 days from the day we confirmed via email that you were entitled to a refund. We will refund the full price of any defective Products, applicable delivery charges, and any reasonable costs incurred in returning the items.
10.5. We will usually refund your payment using the same method you originally used for the purchase.
10.6. These terms and conditions apply to any repaired or replacement Products supplied to you.
10.7. Please note the following items are non-returnable:
• 10.7.1. Kitchen units, as they are made bespoke to your order.
• 10.7.2. Bespoke painted doors.
• 10.7.3. Bespoke painted cornices, plinths, pelmets, and decorative items.
• 10.7.4. Colour-matched doors, cornices, plinths, pelmets, and decorative items.
• 10.7.5. Any items made to special requests.
• 10.7.6. Any other painted items may be rejected at our discretion.
11. Warranty
11.1. We warrant that any Product purchased from us through our site will conform in all material respects to its description, be of satisfactory quality, and be reasonably suitable for the common purposes for which such Products are supplied at the time of delivery.
11.2. This warranty does not cover defects arising from:
• 11.2.1. Normal wear and tear.
• 11.2.2. Intentional damage, accidents, or negligence by you or a third party.
• 11.2.3. Misuse of the Products that does not align with our recommendations.
• 11.2.4. Failure to follow our or the manufacturers provided instructions.
• 11.2.5. Any alterations or repairs made without our prior written consent.
• 11.2.6. Incorrect instructions or plans submitted by you that affect the provision of the Products.
11.3. Our site is provided on an "as is" basis. We make no representations or warranties regarding our site, including but not limited to its accuracy, completeness, or the suitability of the information provided.
12. Our Liability
12.1. Subject to clause 12.4, if we fail to comply with these terms, our liability is limited to the purchase price of the Products.
12.2. Subject to clause 12.4, we will not be liable for losses resulting from our failure to comply with these terms that fall into the following categories, even if such losses arise from our deliberate breach:
• 12.2.1. Loss of income or revenue.
• 12.2.2. Loss of business.
• 12.2.3. Loss of profits.
• 12.2.4. Loss of anticipated savings.
• 12.2.5. Loss of data.
• 12.2.6. Waste of management or office time.
However, this clause does not prevent claims for loss or damage to your physical property that are foreseeable, or any other claims for direct loss not excluded by categories 12.2.1 to 12.2.6.
12.3. We supply Products for domestic and private use only. You agree not to use the Products for commercial, business, or resale purposes. We will not be liable for any issues arising from such unauthorized use.
12.4. Nothing in this agreement excludes or limits our liability for:
• 12.4.1. Death or personal injury caused by our negligence.
• 12.4.2. Fraud or fraudulent misrepresentation.
• 12.4.3. Breach of obligations implied by the Sale of Goods Act 1979 or Supply of Goods and Services Act 1982.
• 12.4.4. Defective Products under the Consumer Protection Act 1987.
• 12.4.5. Any other matter for which it would be illegal to exclude our liability.
12.5. If you purchase a Product from a third-party seller through our site, the seller's liability will be outlined in their terms and conditions.
12.6. You are responsible for installing the Products in your property, and we will not be liable for any damage caused to the Products or your property during installation.
12.7. For kitchen unit carcasses ordered to your specific measurements, we accept no liability if you have not allowed adequate ventilation space or have ordered incorrect sizes.
13. Import Duty
13.1. If you order Products for delivery outside the UK, they may be subject to import duties and taxes upon arrival. You will be responsible for these charges. We have no control over these fees and cannot predict their amount, so please contact your local customs office for more information before placing your order.
13.2. You must also comply with all applicable laws and regulations of the destination country. We will not be liable for any violations of such laws by you.
14. Written Communications
Applicable laws require some information or communications we send to you to be in writing. By using our site, you agree that communication with us will primarily be electronic. We will contact you via email or provide information by posting notices on our website. For contractual purposes, you agree to this electronic communication method and acknowledge that all contracts, notices, information, and other communications provided to you electronically meet any legal requirement for written communication. This does not affect your statutory rights.
15. Bespoke and Custom-Made Kitchen Units, Bespoke Painted Kitchens & Oak Timber Kitchens
15.1. Our site allows you to provide specific measurements and specifications for your order, including any special requirements. It is crucial to ensure that all information is completed accurately, as we cannot be held liable for defects or incorrect Products resulting from your failure to provide the correct information.
15.2. Consumers cannot cancel, return, or obtain refunds for items made to their specifications or sizes, unless the items were manufactured incorrectly. Please ensure you are satisfied with your kitchen order before confirming and paying online.
All kitchen units are made to order based on your specifications. (
15.3. When ordering a painted kitchen, please note the following:
• 15.3.1. Orders for painted products cannot be cancelled or returned once they enter production or have been delivered.
• 15.3.2. Due to the bespoke nature of painted products, batch-to-batch variations may occur, and we cannot guarantee an exact colour match across orders.
• 15.3.3. We will hold your paint batch for one month after production begins. We recommend double-checking your order to avoid partial orders or additional items. After one month, any unneeded paint will be disposed of; if you need more paint later, there will be an additional charge, and we cannot guarantee colour consistency.
• 15.3.4. Bespoke painted products may show cracking along joints which is normal; touch-up paints can be ordered.
• 15.3.5. The paint colours shown on sample doors are indicative and may not perfectly match the actual painted range due to batch variances.
15.4. When ordering an oak timber kitchen, please be aware of the following:
• 15.4.1. Oak is a natural product with unique features like knots and variations in grain and colour. We carefully select our timber to balance character and consistency.
15.5. As a natural material, timber can be affected by temperature, light, and humidity. The timber used for our shaker kitchen doors is kiln-dried to minimize movement. Environmental changes may cause minor "whisper lines" in paint along flush joints; this is typical for timber products and will not affect functionality.
15.6. We utilize spray lines to achieve a high-quality finish on all painted doors. Our quality control process involves inspecting doors at arm's length, which is standard practice. This method may reveal tiny particles in the lacquered surface, but these do not impact the overall appearance or durability of the doors.
16. Cancellation by Us
16.1. We reserve the right to cancel the Contract if:
• 16.1.1. We or our suppliers lack sufficient stock to fulfil your order or if the Products have been discontinued.
• 16.1.2. We do not deliver to your area.
• 16.1.3. A Product was incorrectly priced due to a typographical error or misinformation from our supplier.
16.2. If we cancel your Contract, we will notify you by email and refund any amounts deducted from your credit card as soon as possible, and within 30 days of your order. We will not be liable for any additional compensation for disappointment caused.
16.3. If we or our suppliers have insufficient stock or if Products have been discontinued, we may provide substitute Products of equivalent quality and price at our discretion. If you, as a consumer, choose to cancel as outlined in clause 6, we will cover the cost of returning substitute Products.
17. Notices
All notices from you to us should be sent to Richmond Furniture Limited at our address or via email at [email protected]. We may notify you at the email or postal address provided when you place an order, or by any method specified in clause 14. Notices are deemed received immediately when posted on our website, 24 hours after an email is sent, or three days after a letter is posted. For proving notice service, it is sufficient to demonstrate that a letter was properly addressed, stamped, and posted, or that an email was sent to the correct email address.
18. Transfer of Rights & Obligations
18.1. The contract between you and us is binding on both parties and their respective successors and assignees.
18.2. You may not transfer, assign, charge, or dispose of a Contract, or any rights or obligations under it, without our prior written consent.
18.3. We may transfer, assign, charge, subcontract, or otherwise dispose of a Contract, or any rights or obligations under it, at any time during the Contract term.
19. Events Outside Our Control
19.1. We are not liable for any failure to perform, or delay in performance of, our obligations under a Contract due to events outside our reasonable control (Force Majeure Event).
19.2. A Force Majeure Event includes any act, event, non-happening, omission, or accident beyond our control, such as:
• 19.2.1. Strikes, lockouts, or other industrial actions.
• 19.2.2. Civil unrest, riots, invasions, terrorist threats, or war.
• 19.2.3. Natural disasters such as fires, storms, floods, or earthquakes.
• 19.2.4. Inability to use transportation methods.
• 19.2.5. Inability to use telecommunications networks.
• 19.2.6. Government actions, decrees, regulations, or restrictions.
• 19.2.7. Pandemics or epidemics.
19.3. Our obligations under any Contract are suspended during the Force Majeure Event, and we will have an extension of time for performance. We will make reasonable efforts to resolve the Force Majeure Event or find a way to fulfil our obligations despite it.
20. Waiver
20.1. If we fail to insist on strict performance of your obligations or fail to exercise any rights or remedies under the Contract, this does not waive those rights or remedies, nor relieve you from compliance.
20.2. A waiver of any default does not constitute a waiver of subsequent defaults.
20.3. No waiver of these terms will be effective unless expressly stated as a waiver and communicated to you in writing, as specified in clause 14.
21. Severability
If any court or authority determines that any provision of these terms and conditions or a Contract is invalid, unlawful, or unenforceable to any extent, that provision will be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
22. Entire Agreement
22.1. These terms and conditions, along with any documents explicitly referenced, constitute the entire agreement between us, superseding all prior discussions, correspondence, negotiations, and agreements related to the subject matter of any Contract.
22.2. We acknowledge that neither party relies on any representation or warranty not included in these terms and conditions or referenced documents when entering into a Contract. Any changes to Product specifications or variations to the Contract or these terms will only be binding if documented in writing and signed by a company director.
22.3. Our liability concerning representations and warranties in this agreement (whether made innocently or negligently) is limited to breach of contract.
22.4. This clause does not limit or exclude liability for fraud.
23. Right to Vary Terms & Conditions
23.1. We reserve the right to revise these terms and conditions as necessary to reflect market changes, technological advancements, payment method updates, legal and regulatory requirements, and our system capabilities.
23.2. You will be subject to the terms and conditions in effect when you place an order, unless a change is mandated by law or governmental authority (which will apply to previous orders), or if we inform you of changes before sending the Dispatch Confirmation (in which case we assume you accept the updated terms).
24. Law & Jurisdiction
Contracts for purchasing Products through our site, and any disputes arising from them, will be governed by English law. Any disputes will fall under the non-exclusive jurisdiction of the courts of England and Wales.
25. Third-Party Rights
No person who is not a party to these terms and conditions or a Contract will have any rights under the Contracts (Rights of Third Parties) Act 1999.
26. Email & SMS Communications
By providing your contact details to e-kitchens, you consent to receiving communications via email and SMS regarding your order delivery or promotional offers, unless you indicate otherwise. You can unsubscribe from marketing emails through links provided in those emails.
27. Minimum Order Value
The minimum order value for complete kitchen orders is £750, due to the bespoke nature of our manufacturing process. However, smaller orders for additional items or door/unit samples can still be placed through our website.
28. Time to Check Your Delivery
We package our products carefully, but if any items arrive damaged, you have 7 days to inspect your order for damages. Please ensure you check your kitchen delivery within this timeframe, as we cannot replace damaged items after this period.